Return and refund policies to ensure customer satisfaction and address issues such as faulty products, incorrect items, or buyer's remorse. Although policies can vary by and region, here are the common elements found in return and refund policies:

1. Time Frame for Returns
   • Standard Time Limit: Returns are generally accepted within a specific period, such as 1 day from the date of delivery.
   • Exceptions: Certain products like perishable items, personalized goods, or digital downloads may not be eligible for returns.
2. Condition of the Item
   • Items must be returned in new, unused, or unopened condition to be eligible for a refund or exchange.
   • Packaging: we require the item to be returned with its original packaging, including tags and labels intact.
3. Reason for Return
   • Buyer’s Remorse: If a customer simply changes their mind, they can typically return the item, provided it's in resalable condition.
   • Defective or Damaged Products: If the item is damaged, defective, or not as described, the customer is often entitled to a refund or replacement.
   • Incorrect Orders: If the wrong product is sent, we may offer a full refund or exchange without additional cost to the customer.
4. Refund Process
   • Refund Methods: Refunds are typically credited back to the original payment method, such as a credit in your account specified by you and it should be same as the user name created with kutchbhi.
   • Processing Time: Refunds might take several days (2-10 business days) to process after the returned item is received.
   • Shipping Costs
     • Return Shipping: In many cases, if the customer is returning an item for reasons like buyer’s remorse, they are responsible for the return shipping costs.
     • Faulty Items: If the item is defective or incorrect, return shipping is often covered by us.
     • Free Returns: we offer free returns for most products, including pre-paid return labels.
   • Restocking Fees

     we may charge a restocking fee (typically 10-20%) or no restocking fees for returned items, especially for high-value or bulky items like electronics or furniture.

   • Exclusions
     • Non-returnable Items: Certain items like gift cards, health and beauty products, underwear, personalized/customized products, and digital content (e.g., music, software downloads) are often non-returnable.
     • Final Sale Items: Items marked as "final sale" are usually not eligible for returns or refunds.
   • Return Authorization
     • Return Authorization Numbers: we require customers to obtain a return authorization number before returning an item. This helps streamline the return process and ensures that the return is processed properly.
     • Proof of Purchase: Returns typically require a receipt, order number, or proof of purchase to process a refund.
   • Exchange Options

     we allow customers to exchange an item for a different size, color, or model. In some cases, customers may need to return the original item and then place a new order.

   • Customer Support and Disputes
     • Contacting Customer Service: If there is a problem with a return or refund, we offer customer support through email, phone, or live chat to resolve the issue.
     • Dispute Resolution: In some cases, we may offer a mediation service or refer to third-party resolution, especially in the case of payment disputes.