Azareus Technologies - Terms and Conditions

Welcome to www.kutchbhi.com (the "Site"). Please read these Terms and Conditions ("Terms") carefully before using the services offered by Azareus Technologies ("we," "us," or "our") through the Site. By accessing or using the Site, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms

By accessing or using this Site, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these Terms, you are prohibited from using or accessing this Site.

2. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site:

• To engage in any unlawful activity.
• To infringe upon the rights of others.
• To post or transmit any content that is harmful, defamatory, offensive, or otherwise inappropriate.

3. Product Information

We strive to provide accurate product descriptions and pricing. However, we do not warrant that the information on the Site is error-free, complete, or current. Prices and availability are subject to change without notice.

4. Orders and Payments

All orders placed through the Site are subject to acceptance by Azareus Technologies through kutchbhi.com. We reserve the right to refuse or cancel any order at any time for any reason.

You agree to provide accurate and complete payment information. Payment methods accepted include [List accepted payment methods, e.g., COD (Cash On Delivery), UPI etc.].

5. Shipping and Delivery

Shipping policies, delivery times, and costs are detailed on our shipping information page. Shipping is subject to availability. We are not responsible for delays due to factors outside our control (e.g., weather, third-party courier delays).

6. Returns and Refunds

At Kutchbhi, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your order, we are here to help. Please read our return policy carefully to understand your rights and responsibilities.

6.1 Eligibility for Returns

• You may return most new, unopened items within 1 day i.e 24 hourss of delivery for a full refund.
• Items must be in their original condition, unused, and in the original packaging.
• Certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective or damaged.

6.2 How to Initiate a Return

1. Contact Us: Reach out to our customer support team at [email protected] or call or whatsapp us at 9769050618. Please provide your order number and the reason for the return.
2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return your item.
3. Pack the Item: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation.
4. Shipping the Item: Ship the item back to us using a trackable shipping service. You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).

6.3 Refund Process

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will process your refund to the original payment method within 1-2 business days.
• Please note that shipping costs are non-refundable.

6.4 Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.

6.5 Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

6.6 Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer support team:

• Email: [customer support email]
• Phone: [customer support phone number]

7. User Accounts

To make purchases, you may need to create an account on the Site. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account.

8. Privacy and Data Protection

We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using the Site, you consent to our collection and use of personal data as described in the Privacy Policy.

9. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Azareus Technologies or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our prior written consent.

10. Third-Party Links

The Site may contain links to third-party websites that are not owned or controlled by Azareus Technologies. We are not responsible for the content or practices of third-party sites.

11. Limitation of Liability

To the fullest extent permitted by law, Azareus Technologies will not be liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use the Site.

Our total liability to you for any claim arising out of or relating to these Terms or the use of the Site is limited to the amount you paid for the product or service giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Azareus Technologies, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising from your violation of these Terms or misuse of the Site.

13. Changes to Terms

We reserve the right to update, modify, or replace these Terms at any time. Any changes will be effective when posted on the Site, and your continued use of the Site after such changes will constitute your acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of Maharashtra, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts in Maharashtra.

15. Dispute Resolution

In the event of a dispute, we encourage you to contact us directly to resolve the issue. If we are unable to resolve the dispute amicably, you agree to use [mediation/arbitration] as the preferred method of dispute resolution.

16. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms if such failure is caused by an event beyond our reasonable control, such as natural disasters, war, or labor strikes.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

18. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: [email protected]
• Phone: 9769050618
• Address: B 501, Supreme Willows, Kandivali (W), Mumbai - 400067

By using the Site, you acknowledge that you have read, understood, and agree to these Terms and Conditions.